{"id":2152,"date":"2023-03-20T11:41:21","date_gmt":"2023-03-20T10:41:21","guid":{"rendered":"https:\/\/eksjostadshotell.se\/?page_id=2152"},"modified":"2024-01-03T11:27:12","modified_gmt":"2024-01-03T10:27:12","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/eksjostadshotell.se\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n<h2 class=\"wp-block-heading has-text-align-center\">Regarding your stay<\/h2>\n\n\n\n<div class=\"wp-block-columns\">\n    <div class=\"wp-block-column text\" style=\"flex-basis:65%; margin-right: auto; margin-left: auto;\">\n        <div class=\"row no-top no-pb\">\n                                    <div class=\"accordion-wrapper col-xs-12 col-md-12\" style=\"margin-top: 1rem;\">\n                <div class=\"row nested start-xs\" style=\"align-items:flex-start;\">\n                                    <div class=\"col-xs-12 col-md-12\">\n                        <button class=\"accordion\">Air conditioning<\/button>\n                            <div class=\"acc panel\">\n                                <div class=\"row accorion-row\">\n                                        <div class=\"col-xs-12 col-sm-12 col-md-12\">\n                                            <p>We have outstanding air quality in our building. During the early months of 2023, we installed a new ventilation system that pumps in the fresh outside air of the highlands. During the winter we filter out the used air, but retain the heat and thus reduce 70% of our heating emissions. During the summer we install fans in all sleeping rooms to keep the air cooler.<\/p>\n                                        <\/div>\n                                <\/div>\n                            <\/div>\n                    <\/div>\n                                    <div class=\"col-xs-12 col-md-12\">\n                        <button class=\"accordion\">Allergies and special diets<\/button>\n                            <div class=\"acc panel\">\n                                <div class=\"row accorion-row\">\n                                        <div class=\"col-xs-12 col-sm-12 col-md-12\">\n                                            <p>Please let us know at the time of booking if you have any perticular allergies or preferences that we need to be observant of.<\/p>\n<p>We have 4 allergy-friendly rooms which are free from carpets, down feathers and have a history of being pet-free.<\/p>\n                                        <\/div>\n                                <\/div>\n                            <\/div>\n                    <\/div>\n                                    <div class=\"col-xs-12 col-md-12\">\n                        <button class=\"accordion\">Amount of guests in the room.<\/button>\n                            <div class=\"acc panel\">\n                                <div class=\"row accorion-row\">\n                                        <div class=\"col-xs-12 col-sm-12 col-md-12\">\n                                            <p>We allow up to 5 guests to stay in our family rooms and suits.<\/p>\n<p>In many rooms it is also possible to add an extra fold out bed or a baby cot.<\/p>\n                                        <\/div>\n                                <\/div>\n                            <\/div>\n                    <\/div>\n                                    <div class=\"col-xs-12 col-md-12\">\n                        <button class=\"accordion\">Balcony<\/button>\n                            <div class=\"acc panel\">\n                                <div class=\"row accorion-row\">\n                                        <div class=\"col-xs-12 col-sm-12 col-md-12\">\n                                            <p>We have a balcony between the first and second floors with a nice out door lounge facing western sun sets.<\/p>\n<p>The balcony opening hours mirror the reception\u2019s opening hours.<\/p>\n<p>We also have 2 out door patios during summer season which are open during breakfast, lunch and dinner.<\/p>\n                                        <\/div>\n                                <\/div>\n                            <\/div>\n                    <\/div>\n                                    <div class=\"col-xs-12 col-md-12\">\n                        <button class=\"accordion\">Beds<\/button>\n                            <div class=\"acc panel\">\n                                <div class=\"row accorion-row\">\n                                        <div class=\"col-xs-12 col-sm-12 col-md-12\">\n                                            <p>We are proud to offer our guests a good night&#8217;s sleep in beds made by a local producer called Viking Beds. Please feel free to visit their website <a href=\"https:\/\/vikingbeds.se\/\">Viking Beds<\/a>. We have both 90&#215;200 cm, and even full continental 180&#215;200 cm madrassas. Most of our double rooms offer the possibility to separate beds from one another.<\/p>\n                                        <\/div>\n                                <\/div>\n                            <\/div>\n                    <\/div>\n                                    <div class=\"col-xs-12 col-md-12\">\n                        <button class=\"accordion\">Breakfast<\/button>\n                            <div class=\"acc panel\">\n                                <div class=\"row accorion-row\">\n                                        <div class=\"col-xs-12 col-sm-12 col-md-12\">\n                                            <p>We serve a daily continental breakfast buffet. It contains most of what you might expect on a generous scale and is included for our overnighting hotel guests. When <u>booking a table, <\/u>we allow pre-booked and walk-in guests to come\u00a0 and pay on-site. The buff\u00e9 costs 125 SEK for adults and 80 SEK for children between 4-12 years old.<\/p>\n<p>Our ordinary breakfast hours are:<\/p>\n<p>Weekdays: 06.30-09.30<\/p>\n<p>Weekends 08.00-10.30<\/p>\n<p>Breakfast to go<\/p>\n<p>Please let us know 24 hours before departure so we have time to arrange your breakfast to go. Breakfast bags are collected in the reception during ordinary opening hours.<\/p>\n                                        <\/div>\n                                <\/div>\n                            <\/div>\n                    <\/div>\n                                    <div class=\"col-xs-12 col-md-12\">\n                        <button class=\"accordion\">Cancelation policy<\/button>\n                            <div class=\"acc panel\">\n                                <div class=\"row accorion-row\">\n                                        <div class=\"col-xs-12 col-sm-12 col-md-12\">\n                                            <p>For individual bookings made directly with us you may allays cancel up until 18:00 hours the day prior to arrival. For groups we offer free cancelation up unitill 4 weeks prior to arrival. Each booking may vary depending on the agreement. Please read your booking confirmation carefully.<\/p>\n                                        <\/div>\n                                <\/div>\n                            <\/div>\n                    <\/div>\n                                    <div class=\"col-xs-12 col-md-12\">\n                        <button class=\"accordion\">Car rental<\/button>\n                            <div class=\"acc panel\">\n                                <div class=\"row accorion-row\">\n                                        <div class=\"col-xs-12 col-sm-12 col-md-12\">\n                                            <p>We collaborate with Europcar.<\/p>\n<p>Please book your rental here:\u00a0<a href=\"https:\/\/www.europcar.se\/sv-se\">Europcar<\/a><\/p>\n<p>You book your pick-up point to Eksj\u00f6 Stadshotell and Europcar will have it parked outside within 2 hours. The car keys can be collected during the reception\u2019s normal opening hours.<\/p>\n                                        <\/div>\n                                <\/div>\n                            <\/div>\n                    <\/div>\n                                    <div class=\"col-xs-12 col-md-12\">\n                        <button class=\"accordion\">Changing dates <\/button>\n                            <div class=\"acc panel\">\n                                <div class=\"row accorion-row\">\n                                        <div class=\"col-xs-12 col-sm-12 col-md-12\">\n                                            <p>You can change your length of stay as long as you let us know by 18:00 the day prior before. Pre-paid dates, however, are subject to being non-refundable nor changeable in dates.<\/p>\n<p>For goup bookings, note that the rules differ. Please check you confirmation for details.<\/p>\n                                        <\/div>\n                                <\/div>\n                            <\/div>\n                    <\/div>\n                                    <div class=\"col-xs-12 col-md-12\">\n                        <button class=\"accordion\">Check-in time<\/button>\n                            <div class=\"acc panel\">\n                                <div class=\"row accorion-row\">\n                                        <div class=\"col-xs-12 col-sm-12 col-md-12\">\n                                            <p>We apply a guaranteed check-in from 3 pm. Please call us the same day if you need an early check-in so that we can give you an accurate answer.<\/p>\n                                        <\/div>\n                                <\/div>\n                            <\/div>\n                    <\/div>\n                                    <div class=\"col-xs-12 col-md-12\">\n                        <button class=\"accordion\">Check out time<\/button>\n                            <div class=\"acc panel\">\n                                <div class=\"row accorion-row\">\n                                        <div class=\"col-xs-12 col-sm-12 col-md-12\">\n                                            <p>No later than 11 AM. Later check-out is offered for a small fee to latest 1 pm. Later check-out is in unison with being charged for an extra room night, subject to availability of course.<\/p>\n                                        <\/div>\n                                <\/div>\n                            <\/div>\n                    <\/div>\n                                    <div class=\"col-xs-12 col-md-12\">\n                        <button class=\"accordion\">Cleaning of rooms<\/button>\n                            <div class=\"acc panel\">\n                                <div class=\"row accorion-row\">\n                                        <div class=\"col-xs-12 col-sm-12 col-md-12\">\n                                            <p>We are doing our very best not to use chemicals unless absolutely necessary. We have therefore chosen to offer cleaning of the rooms upon departure only, unless you ask for stay cleaning. In such a case, please inform the front desk no later than 9 pm the day before. If you only need to change towels, feel free to pass by the front desk for help. Together we can cut back on using natural resources and maintaining balance in our eco-systems.<\/p>\n                                        <\/div>\n                                <\/div>\n                            <\/div>\n                    <\/div>\n                                    <div class=\"col-xs-12 col-md-12\">\n                        <button class=\"accordion\">Conference rooms<\/button>\n                            <div class=\"acc panel\">\n                                <div class=\"row accorion-row\">\n                                        <div class=\"col-xs-12 col-sm-12 col-md-12\">\n                                            <p>We run a fully equipped conference facility with 5 different meeting rooms in various sizes fitting 10-200 guests. Please ask the reception for more details.<\/p>\n                                        <\/div>\n                                <\/div>\n                            <\/div>\n                    <\/div>\n                                    <div class=\"col-xs-12 col-md-12\">\n                        <button class=\"accordion\">Defibrillator<\/button>\n                            <div class=\"acc panel\">\n                                <div class=\"row accorion-row\">\n                                        <div class=\"col-xs-12 col-sm-12 col-md-12\">\n                                            <p>Our staff is trained to use our on-site defibrillators as well as in cardiopulmonary resuscitation, should an eventual emergency occur.<\/p>\n                                        <\/div>\n                                <\/div>\n                            <\/div>\n                    <\/div>\n                                    <div class=\"col-xs-12 col-md-12\">\n                        <button class=\"accordion\">Dinner arrangements for groups<\/button>\n                            <div class=\"acc panel\">\n                                <div class=\"row accorion-row\">\n                                        <div class=\"col-xs-12 col-sm-12 col-md-12\">\n                                            <p>Eksj\u00f6 Stadshotell and Vaxblekareg\u00e5rden both offer suitable rooms for celebrations in group settings.<\/p>\n<p>You can celebrate your Birthdays, anniversaries, annual gatherings, weddings, and other festive occasions. We have rooms for both small and large groups. <a href=\"https:\/\/eksjostadshotell.se\/restaurang\/brollop-fest\/\">Contact us<\/a>\u00a0to get started with your reservation.<\/p>\n                                        <\/div>\n                                <\/div>\n                            <\/div>\n                    <\/div>\n                                    <div class=\"col-xs-12 col-md-12\">\n                        <button class=\"accordion\">Dogs<\/button>\n                            <div class=\"acc panel\">\n                                <div class=\"row accorion-row\">\n                                        <div class=\"col-xs-12 col-sm-12 col-md-12\">\n                                            <p>Dogs are welcome to stay here. We charge a small fee for the extra cleaning, borrowing of a water bowl and a sleeping basket. Please inform us upon booking your room if you are bringing your dog. A surcharge of 250 SEK per night and dog.<\/p>\n                                        <\/div>\n                                <\/div>\n                            <\/div>\n                    <\/div>\n                                    <div class=\"col-xs-12 col-md-12\">\n                        <button class=\"accordion\">Electrical parking spots<\/button>\n                            <div class=\"acc panel\">\n                                <div class=\"row accorion-row\">\n                                        <div class=\"col-xs-12 col-sm-12 col-md-12\">\n                                            <p>Behind the hotel, there is a hospital parking lot with 10 electrical parking spots, offered on a first-come, first serve basis. You\u2019ll need to download the EasyPark app to pay for the electricity charging. For more parking options in Eksj\u00f6 please follow this <a href=\"https:\/\/eksjo.se\/bo-miljo-och-trafik\/gator-vagar-och-trafik\/parkering-och-laddplatser\">link.<\/a><\/p>\n                                        <\/div>\n                                <\/div>\n                            <\/div>\n                    <\/div>\n                                    <div class=\"col-xs-12 col-md-12\">\n                        <button class=\"accordion\">Extra beds and baby cots<\/button>\n                            <div class=\"acc panel\">\n                                <div class=\"row accorion-row\">\n                                        <div class=\"col-xs-12 col-sm-12 col-md-12\">\n                                            <p>When booking one of our large rooms, either 1 or 2 extra beds are included, and will be installed upon arrival. For a fee of 500 SEK you can in some cases add yet another bed to your room. Please ask reception for help.<\/p>\n<p>Baby cots need to be booked in advance or are at your disposal according to availability for 250 SEK.<\/p>\n<p>&nbsp;<\/p>\n                                        <\/div>\n                                <\/div>\n                            <\/div>\n                    <\/div>\n                                    <div class=\"col-xs-12 col-md-12\">\n                        <button class=\"accordion\">Gym<\/button>\n                            <div class=\"acc panel\">\n                                <div class=\"row accorion-row\">\n                                        <div class=\"col-xs-12 col-sm-12 col-md-12\">\n                                            <p>We have a colaboration with one of Swedens best gyms, Forma Framtid. Here you will find a fully eqipped and modern facility, approxiamtely 3 mins drive from the hotel. Borrow a gym pass for free in the reception when staying with us, and enjoy a great work-out!<\/p>\n                                        <\/div>\n                                <\/div>\n                            <\/div>\n                    <\/div>\n                                    <div class=\"col-xs-12 col-md-12\">\n                        <button class=\"accordion\">Handicap room<\/button>\n                            <div class=\"acc panel\">\n                                <div class=\"row accorion-row\">\n                                        <div class=\"col-xs-12 col-sm-12 col-md-12\">\n                                            <p>We have one hotel room which is accessible by wheel chair, available upon pre-booking. We have a ramp leading into the reception and our elevator is 79 cm wide, fitting most wheel chairs. The room is equipped with wider doors and a roll-in shower, and adjustable handles by the toilet. Please contact us for more information upon booking.<\/p>\n                                        <\/div>\n                                <\/div>\n                            <\/div>\n                    <\/div>\n                                    <div class=\"col-xs-12 col-md-12\">\n                        <button class=\"accordion\">Laundry service<\/button>\n                            <div class=\"acc panel\">\n                                <div class=\"row accorion-row\">\n                                        <div class=\"col-xs-12 col-sm-12 col-md-12\">\n                                            <p>We offer laundry service for a small fee. Leave your laundry bag in the reception in the morning before 9 am and get your clothes back with in 24 hours. The clothes are handed back to you in the reception during our ordinary opening hours.<\/p>\n                                        <\/div>\n                                <\/div>\n                            <\/div>\n                    <\/div>\n                                    <div class=\"col-xs-12 col-md-12\">\n                        <button class=\"accordion\">Luggage storage<\/button>\n                            <div class=\"acc panel\">\n                                <div class=\"row accorion-row\">\n                                        <div class=\"col-xs-12 col-sm-12 col-md-12\">\n                                            <p>We have a locked luggage storage in the reception area where you can store your bags while waiting for your room, or if you need storage post departure. The luggage room opening hours mirror the reception\u2019s opening hours<\/p>\n                                        <\/div>\n                                <\/div>\n                            <\/div>\n                    <\/div>\n                                    <div class=\"col-xs-12 col-md-12\">\n                        <button class=\"accordion\">Lunch and dinner<\/button>\n                            <div class=\"acc panel\">\n                                <div class=\"row accorion-row\">\n                                        <div class=\"col-xs-12 col-sm-12 col-md-12\">\n                                            <p>We serve daily lunches Mondays through Fridays with a short break during the summer.<\/p>\n<p>Dinners are served 6 days a week with a break on Sundays.<\/p>\n<p>Make sure to book a table with us. Sometimes we are fully booked so please check our online booking system for availability.\u00a0<a href=\"https:\/\/eksjostadshotell.se\/en\/restaurang\/\">Book her<\/a><u>e<\/u><\/p>\n                                        <\/div>\n                                <\/div>\n                            <\/div>\n                    <\/div>\n                                    <div class=\"col-xs-12 col-md-12\">\n                        <button class=\"accordion\">Minibar<\/button>\n                            <div class=\"acc panel\">\n                                <div class=\"row accorion-row\">\n                                        <div class=\"col-xs-12 col-sm-12 col-md-12\">\n                                            <p>All rooms in the main building have a minibar. It contains soft drinks and carbonated water sold for a small extra fee.<\/p>\n                                        <\/div>\n                                <\/div>\n                            <\/div>\n                    <\/div>\n                                    <div class=\"col-xs-12 col-md-12\">\n                        <button class=\"accordion\">Opening hours<\/button>\n                            <div class=\"acc panel\">\n                                <div class=\"row accorion-row\">\n                                        <div class=\"col-xs-12 col-sm-12 col-md-12\">\n                                            <p>The hotel is open 365 days a year. Our ordinary opening hours are between 6:30 AM and 9 PM.<\/p>\n<p>Weekends and bank holidays we are open 8 AM to 9 PM and on Sundays 8 AM to 1 PM.<\/p>\n<p>For mor details and eventual changes <a href=\"https:\/\/eksjostadshotell.se\/en\/contact\/\">follow this link to our contact page.<\/a><\/p>\n                                        <\/div>\n                                <\/div>\n                            <\/div>\n                    <\/div>\n                                    <div class=\"col-xs-12 col-md-12\">\n                        <button class=\"accordion\">Parking<\/button>\n                            <div class=\"acc panel\">\n                                <div class=\"row accorion-row\">\n                                        <div class=\"col-xs-12 col-sm-12 col-md-12\">\n                                            <p>You will find generous parking options in front and well as behind the hotel.<\/p>\n<p>There are other wise many parking spots available in Eksj\u00f6 and they are all free of charge when using a parking disk. The time varies form spot to spot, so please check the signs carefully. For closer details please follow this <a href=\"https:\/\/eksjo.se\/bo-miljo-och-trafik\/gator-vagar-och-trafik\/parkering-och-laddplatser\">link<\/a><u>.<\/u><\/p>\n                                        <\/div>\n                                <\/div>\n                            <\/div>\n                    <\/div>\n                                    <div class=\"col-xs-12 col-md-12\">\n                        <button class=\"accordion\">Payments<\/button>\n                            <div class=\"acc panel\">\n                                <div class=\"row accorion-row\">\n                                        <div class=\"col-xs-12 col-sm-12 col-md-12\">\n                                            <p>We accept the following cards for payment: Mastercard, Maestro, Amex, Visa, Diners. You may also pay by Swish or bank transfer when paying in advance. We do not accept cash.<\/p>\n                                        <\/div>\n                                <\/div>\n                            <\/div>\n                    <\/div>\n                                    <div class=\"col-xs-12 col-md-12\">\n                        <button class=\"accordion\">Sauna\/Relax<\/button>\n                            <div class=\"acc panel\">\n                                <div class=\"row accorion-row\">\n                                        <div class=\"col-xs-12 col-sm-12 col-md-12\">\n                                            <p>As a staying guest you are welcome to use our sauna and relax area located in the basement of the hotel. Primarily it is for smaller groups and is available on at first come first serve basis. It is open during the reception\u2019s opening hours.<\/p>\n                                        <\/div>\n                                <\/div>\n                            <\/div>\n                    <\/div>\n                                    <div class=\"col-xs-12 col-md-12\">\n                        <button class=\"accordion\">Smoking<\/button>\n                            <div class=\"acc panel\">\n                                <div class=\"row accorion-row\">\n                                        <div class=\"col-xs-12 col-sm-12 col-md-12\">\n                                            <p>As we need to keep our promise of a smoking-free environment for future guests we appreciate that smokers use the designated areas outside the hotel.<\/p>\n<p>Smoking and vaping are forbidden in the entire property and unison with getting a fine. Should smoking offset the fire alarm you will also have to pay for the firefighter&#8217;s call-out fee.<\/p>\n                                        <\/div>\n                                <\/div>\n                            <\/div>\n                    <\/div>\n                                    <div class=\"col-xs-12 col-md-12\">\n                        <button class=\"accordion\">Cleaning of rooms  <\/button>\n                            <div class=\"acc panel\">\n                                <div class=\"row accorion-row\">\n                                        <div class=\"col-xs-12 col-sm-12 col-md-12\">\n                                            <p><span class=\"S1PPyQ\">Together we can help each other and make the world a better place in the future. By not cleaning your rooms more often than necessary, we save huge amounts of water and cleaning products. If you stay with us for several nights, we will only clean your room if you wish. In that case, you tell the reception the night before. We change towels every other day if they are on the bathroom floor.<\/span> <span class=\"S1PPyQ\">If you need to change more often, it is possible to do so at the reception. Together for a better world and a better climate, let us make a difference.<\/span><\/p>\n                                        <\/div>\n                                <\/div>\n                            <\/div>\n                    <\/div>\n                                    <div class=\"col-xs-12 col-md-12\">\n                        <button class=\"accordion\">Taxi and puclic transportation in Eksj\u00f6<\/button>\n                            <div class=\"acc panel\">\n                                <div class=\"row accorion-row\">\n                                        <div class=\"col-xs-12 col-sm-12 col-md-12\">\n                                            <p>For the time being, there are no operating Taxi companies in Eksj\u00f6. The closest company is located in N\u00e4ssj\u00f6, 20 mins away. A public transportation hub is located only 400 meters from the hotel. Intercity trains and busses are available several times a day.<\/p>\n<p><a href=\"http:\/\/www.jlt.se\/\">J\u00f6nsk\u00f6pings l\u00e4nstrafik<\/a><\/p>\n<p><a href=\"http:\/\/www.klt.se\/\">Kalmars l\u00e4nstrafik<\/a><\/p>\n<p><a href=\"http:\/\/www.sj.se\/\">Statens j\u00e4rnv\u00e4gar\u00a0<\/a><\/p>\n                                        <\/div>\n                                <\/div>\n                            <\/div>\n                    <\/div>\n                                    <div class=\"col-xs-12 col-md-12\">\n                        <button class=\"accordion\">Water<\/button>\n                            <div class=\"acc panel\">\n                                <div class=\"row accorion-row\">\n                                        <div class=\"col-xs-12 col-sm-12 col-md-12\">\n                                            <p>Our tap water is of very high quality and is perfectly safe to drink.<\/p>\n                                        <\/div>\n                                <\/div>\n                            <\/div>\n                    <\/div>\n                                    <div class=\"col-xs-12 col-md-12\">\n                        <button class=\"accordion\">What to do when in Eksj\u00f6?<\/button>\n                            <div class=\"acc panel\">\n                                <div class=\"row accorion-row\">\n                                        <div class=\"col-xs-12 col-sm-12 col-md-12\">\n                                            <p>Eksj\u00f6 and it&#8217;s idyllic city centre have over 50 cultural heritage listed houses and is one of Europe\u00b4s best kept wooden cities. .<\/p>\n<p>We highly reccommend a tour of the city with an audio guide, easily down loaded to your phone. In the summers tour guides also host city explorations by foot.<\/p>\n<p>For more advice please see our other recommendations of things to do and see in\u00a0<a href=\"https:\/\/eksjostadshotell.se\/en\/utflyktsmal\/\"> Eksj\u00f6<\/a><\/p>\n<p>&nbsp;<\/p>\n                                        <\/div>\n                                <\/div>\n                            <\/div>\n                    <\/div>\n                                <\/div>\n            <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n<div class=\"wp-block-columns\">\n    <div class=\"wp-block-column text\" style=\"flex-basis:65%; margin-right: auto; margin-left: auto;\">\n        <div class=\"row no-top no-pb\">\n                                <\/div>\n    <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Regarding your stay<\/p>\n","protected":false},"author":8,"featured_media":1160,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-2152","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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